Question 1

How do I book an experience?

Accepted Answer

Pick a date, choose an available departure time, add guests and confirm your details. You'll get a booking reference on screen and by email immediately.

Question 2

How far ahead can I book?

Accepted Answer

Up to twelve months ahead. Each experience also has a minimum notice period, shown on its page — usually between 4 and 24 hours.

Question 3

Do I pay online or on the day?

Accepted Answer

Bookings are confirmed instantly and settled with the operator on the day unless the experience page states otherwise.

Question 4

Can I book for a large group?

Accepted Answer

Yes. Groups above the online capacity are arranged directly — contact us with dates and numbers and we'll hold vehicles or a boat.

Frequently asked questions

Booking

On the day

Changes & weather

Accessibility & families

Frequently asked questions

Booking

How do I book an experience?

How far ahead can I book?

Do I pay online or on the day?

Can I book for a large group?

On the day

Is hotel pickup included?

What should I bring?

What if I'm late?

Changes & weather

Can I change my date?

What happens if the operator cancels?

Are the experiences insured?

Accessibility & families

Are tours suitable for young children?

Can wheelchair users join?