Legal
Clear rules on refunds, date changes and what happens when the weather turns.
Last updated: 1 June 2026
Unless an experience page states otherwise, you may cancel free of charge up to 24 hours before the scheduled start time and receive a full refund of anything paid.
Cancellations made within 24 hours of departure are non-refundable, because seats and vehicles are already committed to your booking.
Date and time changes are free up to 24 hours before departure, subject to availability on the new date. Contact us with your booking reference and preferred date.
Customers may amend their booking up to 24 hours before the scheduled start time. You can change your personal information, the number of participants, the date of your booking and, where the experience uses selectable departure times, the time.
Each booking may be amended once only. After an amendment has been completed, no further customer amendments are possible and the booking must be managed by contacting us.
Date and time changes are subject to availability. If the requested new date or time is unavailable, the booking cannot be amended to that date or time.
Amendments are not permitted within 24 hours of the scheduled experience start time. Any amendment must be successfully confirmed through the booking management system in order to become valid.
Partners and the Owner may have additional administrative amendment capabilities through their respective dashboards. The latest confirmed booking information is the valid booking information.
If an amendment increases the price, the additional deposit is collected securely online before the change is applied. If an amendment reduces the price, the surplus deposit is refunded to the card used for the original payment, never exceeding the amount actually paid. The remaining balance is payable to the experience provider on the day.
Operators cancel when sea conditions, storms or track conditions make an experience unsafe. If that happens you may rebook on any available date or take a full refund — your choice, with no fee.
Partial cancellations, such as a shortened route due to weather, are handled case by case and may result in a partial refund.
Departures leave on time. Guests who do not arrive at the meeting point or pickup location within the stated window are treated as no-shows and are not eligible for a refund.
If you are running late, call the number on your confirmation immediately — operators will wait where they safely can.
Approved refunds are returned to the original payment method. Bank processing typically takes three to ten working days.
To cancel or change a booking, email info@bluepaphos.com or call +357 95505500 with your booking reference.
